community
Charlie Ehin a.k.a. Why I Think 'manager' is the worst word to follow the word 'community' I prefer the phrase Community Cultivation and try to map all tasks and skills against gardening metaphors: * planting seeds * mindfulness about environmental factors * neighborhood kids who like to
community
I saw this float down my screen today, and it struck a nerve, because I have the same problem: At least 12 times yesterday someone asked me, "Do you know [name]?" or, "I was talking to [name] earlier, you know them right?" I had to shrug
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Really, the fewer rules, the better. The concept is just if [a customer] calls and there's an issue, do whatever is necessary to make her happy and really wow her. [ via The Way I Work ]
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If you invest in your customers now, you might find VCs anxious to invest in you." "Falling Valuations: Poison for Venture Capital" I am still a n00b when it comes to venture capital, so I really can't address any comments about the value of that
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Entrepreneurs tend to be really good at thinking about their product, employees, VCs, term sheets, bottom-line's and their someday-IPOs. Sometimes, they become so focused on those things that they forget to think about their customers. In the shuffle, customers (who make all the rest possible) are reduced to
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Raymond Cattell's 16 Personality Factors: I am reading through Raymond Cattell’s 16 Personality Factors this morning, and trying to figure out where I fit on the spectrum for each factor. It also has my wheels spinning about how valuable it might be abstract these out to a
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I didn't get to spend this thanksgiving with family. They were all in Blanco, TX or Northbranch, MN. Meanwhile, I was in San Francisco, CA. My Seesmic Thanksgiving dinner was as close to a Thanksgiving meal as I had this year. So, I figured I would share it
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Obama didn't win the election. His supporters did. And only his supporters–not Obama–can bring the change he promised. Don't quit now. thomas knoll
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Some of my favorite words are transparency, honesty, sincerity, genuineness, and authenticity. I love being the community manager for Seesmic, because I get to live these words everyday in my job. One of our users, sean808080, recently took notice of the way we like to interact with our community in
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I have not forgotten you, dear reader. Rather, I think about you often--while sleeping and working. I have not neglected you due to boredom or lazyness but because of a whirlwind of activities and new ventures. I have failed to bring you along on these journeys however, and for that,
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What are you doing? I am working with Seesmic–a video conversation platform with a strong sense of community–to develop and provide their customer service and community support. I won't duplicate all the information you can find on our blog, but please let me know if you
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we found that the more 'flexible' we made a membership, the less people were likely to use them tara 'miss rogue' hunt