ramblings
I am giving a workshop today on building community for a brand, and I dug up my old notes from a SXSW talk I gave a while back on the difference between crowds and communities: [twitter url="https://twitter.com/thomasknoll/status/46639152254562304”] [twitter url="https://twitter.com/
community
Hi {$firstName}, It was a pleasure connecting with you at [event] in San Francisco. We appreciated the chance to talk with you about your IT environment and our services for IT professionals. Fortunately, this was not an e-mail service provider (ESP). That would have been really embarrassing. Pretty sure they
community
Community is not possible without the willingness to forgive one another. Which might also mean, if there is no need for any forgiveness between people in your crowd, you do not truly have community.
community
Got a great question today in my inbox, "what qualities make someone a good community manager?" First, I can not promote the title community manager, because I do not believe the role is to manage the community. I don't think the title is fair to the
community
A friend in the community space asked me a great question this morning, and I realized I have never written about this. Why do you say, "A community manager should never use the word, 'thanks'"? In my experience, when someone reaches out to a company, they
community
I had a thought the other day: "I wonder how many college students are looking for #cmtymgmt #octribe internships? Thinking about creating "community college" =)" I have not nailed down all the details yet, but I'm trying to live my life as a draft, so
quotations
The tragedy of our time is that we've got it backwards: we've learned to love techniques and use people. [ via Herb Kelleher former CEO of Southwest Airlines - via Chip Conley CEO of joie de vivre hospitality ]
ramblings
I really enjoyed Karen McGrane's talk (embedded below). Some of my favorites: * "People don't go to your site to look at your templates. They go for the content." * "Emphasize the real goal: not new navigation buckets, but better information for site visitors."
community
"Apple Support Communities brings together thousands of Macintosh, iPod, iPhone, and iPad users from around the world to discuss Apple products and topics," the official introduction reads. "Apple Support communities provides a wealth of information about your favorite Apple hardware and software products to help you get
community
Just ran across my new favorite #loveyourcustomer hack! Back in the video days of Seesmic it was very easy to 'humanize' our users. They were real talking faces streaming down our screens all day long. I got to know many of them very well. Literally watching them laugh
community
I would love to come back to these tweets and dig in a little further under the surface. But, I wanted to at least quickly capture some of the thoughts inspired by this morning's sessions at DreamForce. (The #'s link out to the original tweet.) Do you
community
Ricardo Nunez made a comment in a previous post, that got me thinking about the transition from "engage and help everybody" to "the community maintaining itself"? A noble goal for cultivating a community. Though, like infinity, it is a goal you can never really reach. But,